Terms of service

Last updated: July 5, 2026

These Terms of Service ("Terms") govern your access to and use of theplant-hotel.com (the "Site") and any purchase or transaction made through it (together, the "Services"), operated by The Plant Hotel, located at 822 Guilford Ave, 893, Baltimore, MD 21202, United States. By accessing the Site, placing an order, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

About Our Products

The Plant Hotel sells live plants and related goods. Orders are fulfilled through drop-shipping via our supplier partner, House Plant Dropship, meaning your order ships directly from our supplier's facility to your address rather than from our own warehouse. Product photos are representative; live plants are natural products and variation in size, color, shape, and pot appearance between what is pictured and what arrives is expected and is not considered a defect.

Eligibility

You must be able to form a legally binding contract to use the Services. The Services are not directed to children, and we do not knowingly allow individuals under the age of majority in their jurisdiction to make purchases without parental or guardian involvement.

Orders and Payment

• All prices are listed in USD and are subject to change without notice.
• We reserve the right to limit or cancel quantities purchased, refuse any order, or cancel an order after it has been placed, including in cases of suspected fraud, pricing or listing errors, or supplier unavailability. If we cancel an order after payment has been collected, you will be refunded.
• Payment is processed securely through Shopify Payments. By providing payment information, you represent that you are authorized to use the payment method provided.

Shipping

• Processing and shipping timelines vary based on plant availability, seasonality, and destination. Estimated timelines shown at checkout are estimates only and are not guaranteed delivery dates.
• We are not responsible for delays caused by carriers, weather, customs, or other circumstances outside our control.
• Risk of loss and title for products purchased pass to you upon our delivery to the carrier, though we remain committed to resolving damaged or lost shipments as described below and in our Returns & Refunds Policy.

Returns, Refunds, and Damaged Orders

Live plants are perishable and are sold as final sale, except as covered by our damage and order-issue process. Non-live products and accessories may be eligible for return under separate conditions. Full details — including reporting windows, required documentation, and refund timelines — are set out in our Returns & Refunds Policy, which is incorporated into these Terms by reference.

In brief: if your order arrives damaged, unhealthy, dead on arrival, or incorrect, contact us at hello@theplant-hotel.com within 48 hours of delivery with your order number and photos of the plant, packaging, and shipping label. Claims made after 48 hours, or without documentation, cannot be honored.

Plant Care After Delivery

Once your plant is delivered, its ongoing health depends on the care, environment, and conditions you provide. We are not responsible for plant decline, damage, or death resulting from care after delivery, including improper watering, light, temperature exposure, pests introduced after arrival, or delayed retrieval of the package.

Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at hello@theplant-hotel.com if you suspect unauthorized use.

Intellectual Property

All content on the Site — including text, graphics, logos, product descriptions, photography, brand names, and the Room 139 content series — is owned by or licensed to The Plant Hotel and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written permission.

User Conduct

You agree not to use the Services to: violate any law; infringe on the rights of others; transmit harmful code; interfere with the operation of the Site; or attempt to gain unauthorized access to any part of the Services.

Third-Party Links and Services

The Site may link to third-party websites or incorporate third-party services (such as our fulfillment, payment, and email marketing providers). We are not responsible for the content, policies, or practices of third parties. Use of third-party sites or services is at your own risk and subject to their own terms.

Disclaimer of Warranties

The Services and all products are provided "as is" and "as available" without warranties of any kind, express or implied, except as expressly stated in our Returns & Refunds Policy. We do not warrant that the Site will be uninterrupted, error-free, or secure.

Limitation of Liability

To the fullest extent permitted by law, The Plant Hotel will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products purchased through them, including but not limited to plant health outcomes after delivery. Our total liability for any claim arising from these Terms or your purchase will not exceed the amount you paid for the product giving rise to the claim.

Indemnification

You agree to indemnify and hold The Plant Hotel harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Services.

Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to its conflict of law principles. Any disputes arising under these Terms will be resolved in the state or federal courts located in Maryland.

Changes to These Terms

We may revise these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

Contact Us

Questions about these Terms? Contact us at hello@theplant-hotel.com