Shipping policy

Shipping Policy

The Plant Hotel Room ships eligible live plants and plant-related products within the contiguous United States.

Order Processing

Orders are typically processed within 2–7 business days. Processing times may vary due to plant availability, supplier processing, holidays, severe weather, high order volume, or carrier delays.

Because we sell live plants, we may delay shipment during extreme heat, extreme cold, storms, holidays, or other conditions that could affect the health of the plant in transit.

Shipping Times

After an order has shipped, delivery time depends on the carrier and destination. Most orders arrive within 2–7 business days after shipment, but delays can occur.

Tracking information will be provided when available.

Live Plant Shipping

Live plants are living products and may experience minor cosmetic changes during transit, such as a bent leaf, small tear, slight soil movement, or temporary wilting. These normal shipping effects do not always mean the plant is unhealthy.

Please bring your package indoors as soon as possible after delivery. We are not responsible for plant damage caused by delayed package retrieval, incorrect shipping addresses, weather exposure after delivery, or improper care after delivery.

State Restrictions

Some plants may not be available for shipment to certain states due to agricultural, nursery, or plant-health restrictions.

California orders are accepted only for eligible plants that can be shipped in compliance with applicable nursery and agricultural requirements.

If an item cannot be shipped to your state, we may cancel and refund the order or contact you about a replacement option.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

We are not responsible for lost packages, delivery delays, returned packages, or plant damage caused by an incorrect or incomplete shipping address.

Damaged, Unhealthy, or Incorrect Orders

If your plant arrives damaged, unhealthy, dead on arrival, or incorrect, please contact us within 48 hours of delivery at hello@theplant-hotel.com.

Please include your order number and clear photos of the plant, packaging, and shipping label so we can review the issue.

Shipping Questions

For shipping questions, contact us at hello@theplant-hotel.com.